Documentation That Actually Works
Most project documentation ends up buried in folders nobody opens. We build systems that keep your team aligned, your processes clear, and your business running smoothly when things get chaotic.
What We Actually Do
We've spent years watching businesses struggle with documentation that nobody maintains or uses. So we focus on creating practical systems that fit how your team actually works—not some ideal version of how you think you should work.
Document Organization Systems
Your current filing system probably made sense six months ago. Now? Good luck finding that contract from February. We create structures that stay organized as your projects evolve.
- Logical folder hierarchies that match your workflow
- Naming conventions people actually follow
- Version control that doesn't require a PhD
- Archive systems for completed projects
Workflow Documentation
When someone asks "how do we usually handle this?" and three people give different answers, that's a documentation problem. We map out your processes so everyone's on the same page.
- Step-by-step process guides
- Decision trees for common scenarios
- Templates that speed up repetitive tasks
- Onboarding materials that actually help
Compliance Documentation
Audits are stressful enough without scrambling to prove you followed proper procedures. We help you maintain the documentation that keeps regulators happy and your business protected.
- Audit trail documentation
- Policy and procedure manuals
- Training records and certifications
- Incident and corrective action logs
Knowledge Base Development
The best documentation captures what experienced team members know instinctively. We help preserve that knowledge before it walks out the door with your next retirement or resignation.
- Internal wikis and reference libraries
- Troubleshooting guides
- Client-facing documentation portals
- Best practice compilations
Why Our Approach Works
We don't believe in documentation for documentation's sake. Every system we build serves a specific purpose—making your work easier, your team more efficient, or your compliance simpler.
Here's what makes our process different. We start by watching how your team actually works, not how the org chart says they should work. Then we build around those real patterns.
- We interview your team to understand daily pain points
- We audit existing documentation to identify gaps
- We create systems that integrate with your current tools
- We train your team on maintenance so it stays current
- We provide ongoing support during implementation
Real Documentation Solves Real Problems
I spent a decade in manufacturing operations before switching to documentation consulting. And honestly? That background matters more than any certification.
Because I've been the person searching for that one procedure at 2 AM when a machine goes down. I've watched new hires struggle through their first month because nobody wrote down the unofficial rules everyone just "knows." I've seen auditors shut down production lines because the documentation didn't match reality.
Good documentation isn't about making everything look perfect on paper. It's about capturing the knowledge your business runs on and making it accessible when people need it. That's what we focus on here.
Desmond Thorne Documentation Systems Consultant